Discover how VBPL is using IM.....

The thing about Instant Messaging is that it is so instant! I don't know if it's actually a good combination with reference because the nature of reference is that it takes time. Even having to access what the request is and then telling someone that we'd have to take it as a question also takes time. With the IM interface, people seem to want an answer as quick as they formulate the question!